Privacy Policy

Tracktiq is made in Berlin, Germany, and the way we handle data meets German legal requirements.

Tracktiq is made by Martin Höller, Urbanstraße 101, 10967 Berlin. Further contact information can be found here.

1. How we process your personal data

All data you personally enter into Tracktiq is stored only on the device you are using it on, and is only used by the Tracktiq app itself. Your data is never transmitted to our servers or to servers of third parties.

1.1 To provide our services and understand your needs

When you use the Tracktiq app or when you go on our website, we collects, store, and uses some personal and non-personal data and transmits it to some third-party services.

We do this in order to understand your needs and your use of our products, to analyze bugs and fix issues, and to bring you more useful features. In a nutshell, we process this data to provide you the best and most reliable experience of our services.

We do not process personal data that directly identifies you as a person (such as your first name, surname, email).

Here are the types of data we collect:

Device data

This data informs us about the device you are using Trackitq on, such as the model, name and identifiers, device settings, the application identifier, and crash information. On our website, we collect information about your browser and browser settings, the operating system you use, and the system settings of your device.

Event and usage data

When you use the app or when you go to our website, our servers process data in order to understand your usage of our services—for example, which pages you visit or which features are used in the app. We collect this information and use it as aggregate data to better understand which features are the most relevant or useful to our users as whole.

IP address

We collect IP addresses provided by your browser or computer to deliver the service to your device. We also use the IP address to determine your approximate location for statistical and analytics purposes.

All the data we collect is necessary to deliver the services you use. The amount we collect has been minimized wherever possible to respect your privacy.

By accepting this privacy policy and by using our app, you explicitly agree to the collection and processing of your data. Should you disagree with it, we recommend you stop using our services, or uninstall the app.

3. Your rights

Here are some key facts about your privacy that we would like you to know:

i. Our products and services have been designed to minimize the use of your personal data. We only collect and process your data for the purposes that have been previously outlined.

ii. You can contact us at support@bluebanana-software.com if you have any questions about the security of our services.

iii. We do not retain your data in an identifiable format for longer than necessary to deliver our services.

iv. We do not engage in any automated decision-making or profiling activities.

As a user of our services and website, you may exercise your user rights to:

i. Request information on your personal data processed by us. Upon your request, this information will be provided to you electronically.

ii. Withdraw your consent from data processing at any time by deleting the Tracktiq app from your computer.

iii. Request the complete deletion of your data, including all past data sent to third-party services used for tracking and analysis, by reaching out to support@bluebanana-software.com. Your data will be deleted within 30 days.

iv. Lodge a complaint with the relevant supervising authority if you believe we are processing your personal data under violation of applicable data protection regulations.

4. Data Security

We apply security measures to protect against the misuse, loss, and/or alteration of personal information under our control. We follow industry best practices when transferring and storing your data. Though we cannot ensure or guarantee that misuse, loss or alteration of information will never occur, we use all reasonable efforts to prevent it.

Protect your device:

i. Activate either passcode or TouchID authentication for your device. This automatically encrypts your data and prevents any person from using your device without your permission.

Protect your data:

All of your data will be stored solely on your device and we won’t have access to it. If you delete this data or lose your device, your data in the Tracktiq app will also be lost. We strongly recommend that you back up your Tracktiq data regularly.

Back up Tracktiq on macOS

Use Apple’s backup solution Time Machine. See Apple’s support pages for instructions.

5. Data transfer outside the EU and to third-party applications

5.1

Any personal data collected from you may only be transferred to countries outside the European Union / the European Economic Area (EEA) observing applicable privacy regulations and ensuring that your privacy rights remain protected.

6. Cookies and tracking

Our website uses cookies, which are small text files that are intended to make the site better for you to use. In general, cookies are used to retain preferences, store information for things like shopping carts, and provide tracking data to third-party applications like Google Analytics. You may, however, disable cookies on Tracktiq’s site. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser or doing your own web research on how to disable cookies.

The Tracktiq app and our website also use third-party analysis and tracking services to track the performance of our services, understand how you use our services, and offer you an improved and safer experience.

Information on your usage of our website or of the Tracktiq app may be collected and processed by us, or a third party engaged by us using a unique identification number assigned to you. Information about your usage will be deleted as soon as this information is no longer required for the purpose collected, and will always be anonymized before sharing with third parties besides those mentioned under Section 6.2 to 6.8.

6.1 Your consent for Tracktiq tracking and analysis

By using our app and our website you consent that Tracktiq may use cookies and third-party services, and collect your usage data under a unique identifier, for the purposes of tracking, analysis, and improvement of our website and app.

You may withdraw your consent at any time, by either disabling cookies on your device or following the instructions on how to withdraw your consent individually for each third party provider Tracktiq uses for its third party tracking and analysis services.

For the purpose of tracking the performance of our services and to improve Tracktiq services we use the following third party services:

6.2 Google Analytics

Our website uses Google Analytics, a web analysis service operated by Google Inc. (“Google”). Google Analytics uses cookies (text files) stored on your computer to allow for analysis of your visits to websites and interactions with them in order to personalize your experience and improve our services. Information produced via cookies will be transferred to and stored on a server in the USA operated by Google.

Google analyzes this information to offer reports for Tracktiq on website usage and online usage of associated services. Google may also transfer this information to third parties either when this is required by law or when third parties are contracted by Google to process this data. Google will not allow your IP address to be linked to any other personal data. You can prevent cookies from being stored on your computer by changing your browser settings; however, if you choose to do this, your experience when visiting our website or using some of our features may be altered.

By using Tracktiq’s website, you consent to have non-personal data used and processed by Google as described above. You can withdraw consent for this use of your data at any time, but this withdrawal only applies to future activities.

6.3 Fabric

Tracktiq uses a data analysis and app engagement service operated by Fabric, a service operated by Google in the United States, which utilizes device identifiers that are stored on your computer device and allow us to analyze your use of the Tracktiq app, in order to improve our app features and analyze app crashes.

By using our service, you explicitly consent to the use and processing of your personal data collected by Fabric as described above. You can prevent your participation in Fabric’s analysis by emailing us at support@bluebanana-software.com.

6.4

The above mentioned companies are either EU-based or compliant with the EU-US Privacy Shield Framework that ensures that European data privacy requirements are met. The privacy policy of these services can be found on their respective websites.

Read more about the EU-US Privacy Shield Framework.

7. Young users

Tracktiq does not knowingly collect or use personal data from children under the age of 13.

If Tracktiq gains actual knowledge that the information has been collected from children under the age of thirteen in the United States in contradiction with the Children’s Online Privacy Protection Act of 1998 and the regulation thereunder, we will not disclose this data and reserves the right to immediately wipe all related information, including sensitive data of the user, from our servers.

If you are located in the EU, you can only use our services if you are over the relevant age at which you can provide explicit consent to the processing of your data under the laws of your country or if you have the consent of your parent or legal guardian. If you are a parent and learn that your child is using Tracktiq without your permission or if you have any specific question about data privacy, do not hesitate to get in touch with us at support@bluebanana-software.com.

8. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and data use practices, the features of Tracktiq’s services, or advances in technology. Please check this page periodically for changes. If we make a change to this Privacy Policy that, in our sole discretion, is material, we will notify you by posting notice of these changes in this Privacy Policy.


If any part of our Privacy Policy was unclear or if you have further questions, get in touch at support@bluebanana-software.com.